Política de reembolso
30-day money-back guarantee
We want you and your dog to love your Nubeo order. If something is not right, you have 30 days from the day your order is delivered to ask for a refund or a replacement.
How to start a return
- Reply to your order confirmation email, or write to us at nubeostore21@gmail.com.
- Include your order number and a short note about what went wrong. If the item arrived damaged or does not work, please add a photo or a short video.
- We will reply within 2 business days with the next steps.
Damaged, faulty or wrong items
If your item arrives damaged, stops working within the 30 days, or is not what you ordered, we will send a free replacement or give you a full refund. You will not pay any shipping costs for this.
Changed your mind?
If the product simply is not right for your pet, contact us within 30 days of delivery. We will tell you whether we need the item back and, if we do, send you the return address. Items must be clean and returned with all their parts. Return shipping costs for change-of-mind returns are paid by the customer, unless we tell you otherwise.
Refunds
Once your refund is approved, we send it to your original payment method. Depending on your bank, it can take 5–10 business days to appear on your statement.
Exceptions
We cannot accept returns of items damaged by misuse or deliberately altered. Gift cards and items marked as final sale are not refundable.
Customers in the European Union keep all their statutory rights, including the 14-day right of withdrawal. This policy does not limit those rights.
Questions
Just reply to your order confirmation email or write to nubeostore21@gmail.com and we will help you.